FREQUENTLY ASKED QUESTIONS

How should I prepare for a wax/sugaring?

Stop shaving now! Allow the hair to grow for three to four weeks prior to your waxing appointment.
How often should you get waxed?

No sooner than four weeks! I normally tell my clients between 4-6 weeks. But everyone schedule is different.
What is the difference between sugaring and waxing?

Tranditional Wax is made of resins which adhere to skin cells. (its a Chemical based wax) Wax sticks to any surface it is applied to, pulling it away causes unwarranted pain. It's kept in a heating pot for usage. Wax is applied the way the hair grows and removed in the opposite direction of hair growth.. (popluar usage for brow waxing) Sugaring only sticks to the hair and dead skin, its room temperature and warms up from the body temp, its all natural made with lemon, sugar and water. Sugaring is applied to the hair in the opposite direction of hair growth and is removed in the same direction of hair growth, its non-irritating, has less swelling, inflammation and redness.
Is it safe to get waxed/sugaring while pregnant?

Yes, Pregnant women are little more sensitive. However, it is completely safe. Also it can be done during all trimesters..
I am trying to book online but the day/time I want is not available. What should I do?

If you don't see a available slot, EMAIL info@sugaredcoated.com for last minute appointments. BUT booking is online and most likely what you see is the correct availability.
Can I get waxed/sugared on my menstrual cycle?

Yes, it is completely up to the client. If your comfortable going through with it. It is a requirement to wear a fresh new tampon. If you don't feel comfortable with receiving the service the appointment can be rescheduled. (PLEASE NOTE: Rescheduling has to meet the 24 hour notice. Same day rescheduling/canceling will be a fee. please read rescheduling/canceling policy) Please Note: you can potentially be a little sensitive during this service.
Does it hurt?

Sugaring is not as harsh as waxing. It only sticks to the hair and dead skin and the hair is pulled out the way it grows.. therefore, making it less painful. But Waxing can be a bit more painful. BUT everyone pain tolerance is different.
What is exfoliating and when should I do it?

Exfoliating means removing the dead skin cells from the skin clearing the way for the newer skin underneath to appear. There are different ways to exfoliate but the one of the most common and easiest ways are with a body scrub, loofah or brush. (CHECK OUT OUR LOOFAH SOAP BARS AND BODY SCRUBS, available online for shipping or at our Ferndale location) A good routine is to exfoliate every 2-3 days. However, do not exfoliate the same day you get sugared, because sugaring itself is a form of exfoliation. Exfoliate 3-5 days after getting waxed. Exfoliate every 2-3 days
I didn't received a confirmation email. What should I do?

All appointments booked online will receive a confirmation email. If you don't receive a email, Most likely the information was entered wrong. If this happens, contact us via email info@sugaredcoated.com or call the shop 248-268-3288
Can I bring someone with me to my appointment?

NO friends, family or children are allowed BUT we understand if you need support OR want to invite potential customers!
What happens when I cancel my appointment?

You have 24 hours BEFORE your appointment to cancel your appointment. Please notify us when you cancel so we can refund your deposit to the correct account (verfication needed). If you do not notify us of your cancelation within 90 days after cancelation date you will lose deposit.
Why am I banned? and how can I get unbanned?

If you are ban its because you NO CALL/NO SHOW for your scheduled appointment. In order for you to get unbanned. You will have to pay the balance of your no show appintment and pay IN FULL YOUR NEXT APPOINTMENT.
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