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shipping, returns

& Policies

Shipping, Returns

  • Shipping Available for U.S ONLY!

  • Please allow 24-48 Hours to process orders.

  • USA orders will be shipped within 2-7 Day Delivery through USPS. 

  • You will receive an email notification that contains tracking information once your order has shipped.

  • Orders are available for sameday/next day pickup at the Ferndale location.  Please wait for pickup notification.

All our products are handmade with all natural ingredients. Therefore, we do not accept returns. Please be aware that we are not responsible for any items after they have shipped. Please keep all products in cool and dry areas. If you have any concerns please contact us at info@sugaredcoated.com 

PLEASE READ POLICY!!

  • NO EXTRAS! (KIDS, FAMILY, FRIENDS)

  • NO CALL/NO SHOW will LOSE DEPOSIT and you will have to rebook with a new deposit!  

  • LATE: If you're late 5/10 minutes YOUR APPOINTMENT WILL BE CANCELED and you will have to rebook online with a new deposit. (applies to services 20 minutes and longer, services under 20 minutes has NO LATE GRACE PERIOD) If you have ONE service you have a 5 minute grace period. If you have 2 or more services you have a 10 minute grace period. If you are running late please call the shop to let us know!

  • SAMEDAY CANCELATION WILL LOSE DEPOSIT

  • RESCHEDULING: NO RESCHEDULING SAMEDAY YOU WILL HAVE TO REBOOK WITH NEW DEPOSIT (Ex: If you want to move your appointment in the SAMEDAY you can call in and move it IF we have a slot available.

  • HOW TO RESCHEDULE YOUR APPOINTMENT?? Click the red rescheduling tab at the bottom of your confirmation email and in your reminder email or call the shop.

  • Ashley DOES NOT service men

  • You MUST wear a Mask to be serviced! AND DURING YOUR SERVICE! We do supply mask for our clients at the check in desk..

  • PLEASE CHECK-IN AT THE FRONT DESK WHEN YOU ARRIVE!

  • ON YOUR CYCLE?? Yes, you can still get serviced, you'll have to wear a fresh tampon or cup. (we have tampons in shop if needed)

 

PAYMENTS: WE ARE NOW ACCEPTING CASH, CARD/TAB ONLY! 

Please EMAIL ONLY to confirm your attending your appointment or have any issues attending your appointment! info@sugaredcoated.com


LOCATION: WEST
SugaredCoated
17288 W 12 Mile Rd
Southfield, MI 48076

We are located ON 12 Mile between Greenfield and Southfield Rd. You will see a PINK, WHITE & YELLOW sign that says sugaredcoated. You will turn there and take the driveway back and park in the back parking lot. Enter into the first door closest to the parking lot. It will have a pink, white & yellow sign on the door.

 
 
NEW HOURS
Monday - CLOSED
Tuesday - 9am - 3:30pm
Wednesday - 9am - 3:30pm
Thursday - 9am - 6pm

Friday - 9am - 6pm
Saturday - 9am - 6pm 
(Times Varies)
Sunday - 9am - 3pm (Times Varies)
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